Privacy Policy

Looking after your data is important to us.

The Lilias Graham Trust maintains information about the children and families it serves and that of donors, supporters, volunteers and staff. It is gathered to enable the proper and efficient functioning of the Trust.

We acknowledge that this information may be of a sensitive and private nature and we will only record, manage and keep it for legitimate specified purposes in accordance with the Data Protection Act 2018. We take our information management responsibilities very seriously and we ensure all information is securely stored and protected from unauthorised use. Data will be destroyed when no longer needed for the legitimate purpose.

We maintain a strict IT and Information Security Policy which includes all aspect of Data Protection from data and network security to physical security of equipment, as well as documents and reports. It covers inappropriate use of data and protection measures against unauthorised access or interference. The policy is applicable to all places where the Trust works including outreach work in the community.

We are open and transparent about the way we hold and use information and acknowledge an individual’s right to know what data is being recorded, and for what purpose. Anyone whose data is recorded and used by the Trust has the right to access a copy of the data, and there are special provisions for Social Work data which may be of relevance in cases relating to the Trust. To obtain data in accordance with the General Data Protection Regulations (GDPR) a request should be made in writing to the Trust.


Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website and at indeterminate intervals, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you may not be able to use all or any of the functionality of our website.

We use cookies in the following ways:

  • to track how you use our website
  • to record whether you have seen specific messages we display on our website
  • to keep you signed-in to our site
  • to record your answers to surveys and questionnaires on our site while you complete them
  • to record the conversation thread during a live chat with our support team

Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

We may record your IP address on a "blacklist" to protect us from suspected fraudulent or illegal activities. We may share this listing with third parties in relevant circumstances.